I’m not kidding. I’m now in Shenzhen again and this afternoon I had lunch at McDonald’s and I ordered a set meal that comes with a choice of three flavouring powder for the fries. What was amazing is that the crew on the floor offered to mix the powder and the fries in the paper… Read More: Service at McDonald’s? »
According to a colleague of mine, the following is apparently an “ISO-certified” practice of eliminating redundancies in an organisation in the Philippines: — 48 hours before shutting down the operation, SWAT teams in janitorial disguise conduct metal detector/security checks in the premises. — 24 hours before shutting down the operation, maintenance is instructed to ship… Read More: How the ax falls, Filipino-style »
Merle Hinrichs, CEO of Global Sources, recently went on CNBC to defend the quality of products made in China. Somehow, I think this pronouncement came a bit late. The company failed to capitalise on the situation early and make an ethical (and potentially beneficial) stand on the issue of sourcing from China by emphasising its… Read More: On the issue of product recalls »
For my own part, I have never had a thought which I could not set down in words with even more distinctness than that with which I conceived it. There is, however, a class of fancies of exquisite delicacy which are not thoughts and to which as yet I have found it absolutely impossible to… Read More: Why Second Life will fail »
I don’t usually comment on company matters, but the launch of Elegant Living magazine and website by Global Sources next month is, in my humble opinion, more of an experiment than an extension of its brand value. For those who are familiar with the business model of Global Sources, its foray into the consumer market… Read More: The rationale for Elegant Living »
Several years ago when I visited Beijing, I remembered observing with a tinge of sadness the presence of a Starbucks joint within the Forbidden City. At that time, I already thought it was sacrilegious for a commercial entity to taint the Forbidden City’s historical significance. Good thing now the Seattle-based coffee chain has been banished… Read More: Forbidden coffee »